Shipping policy

Shipping Policy

At Root Genix, we are committed to delivering your order quickly and safely across Pakistan.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service all over Pakistan. You can pay for your order when it is delivered to your doorstep.

Processing Time

  • Orders are processed within 24 hours after confirmation.
  • Orders placed on weekends or public holidays are processed on the next working day.

Delivery Time

  • Major Cities: 2–4 business days
  • Other Cities & Remote Areas: 3–7 business days

Delivery times may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

  • Shipping charges (if applicable) are displayed during checkout.
  • Free shipping promotions will be clearly mentioned on the website when available.

Order Tracking

Once your order is dispatched, you will receive a confirmation message. Our customer support team is available to assist you with order updates.

Delivery Attempts

Our courier partner will make delivery attempts. Please ensure your phone number is active and someone is available to receive the parcel.

Incorrect Address

Please provide a complete and accurate shipping address. Root Genix is not responsible for delays caused by incorrect or incomplete address details.

Need Help?

If you have any questions regarding your shipment, feel free to contact our customer support team. We are always happy to assist you.